Shipping & Returns
At RED CUP, we love making life easier for you and your pet! Here’s everything you need to know about our shipping and returns to ensure a perfect shopping experience. 🌟
📦 Shipping
🚀 Domestic Shipping (U.S.)
- Delivery Time: 3 to 5 business days.
- Cost: Calculated at checkout based on your location and order weight.
We make sure your order arrives quickly and in perfect condition. We want your pet to enjoy their new products as soon as possible! 🐾
🌍 International Shipping
- Delivery Time: 7 to 15 business days.
- Cost: Calculated at checkout based on your location and order weight.
For our customers outside the U.S., we work with reliable carriers to ensure your order arrives safely and on time. If you have any questions about international shipping, feel free to contact us. 📦✈️
🔄 Returns and Exchanges
How to Return a Product
- Return Period: 30 days from the date of receipt.
- Conditions: Products must be in their original condition, unused, and in the original packaging.
- Process: To initiate a return, please email us at support@redcup.com with your order number and details of the item you wish to return.
Refunds
- Processing Time: Refunds are processed once we receive the returned product and are completed within 7 to 10 business days.
- Refund Method: Processed through the original payment method.
If you need to exchange a product instead of returning it, please indicate this in your email, and we’ll help you process the exchange as soon as possible. 📧💬
❓ Have Questions?
Don’t hesitate to contact our support team if you have any questions about shipping or returns. We’re here to assist you every step of the way.
📧 Email: support@redcup.com
Thank you for choosing RED CUP! Your satisfaction is our priority, and we’re here to ensure your shopping experience is excellent. 🐶💕
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